Issue Assignment

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Overview

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Basic Usage

@Ziggy assign PROJ-123 to @john

@Ziggy can you reassign BACKEND-456 to Sarah?

@Ziggy give MOBILE-789 to @mike, he's taking over

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Trigger Words

• assign
• reassign
• give

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How It Works

1. Ziggy extracts the issue key and assignee name from your message
2. For Slack mentions, Ziggy looks up the user’s email to find their Jira account
3. For plain names, Ziggy searches Jira users
4. The issue is assigned and Ziggy confirms the change

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User Matching

1. Slack mention (@john) - Uses the linked email to find the Jira user
2. Name match - Searches Jira users by display name

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Examples

@Ziggy assign PROJ-123 to @sarah

Assigns PROJ-123 to Sarah (matched by Slack email)

@Ziggy reassign BACKEND-456 to Mike Chen

Searches for “Mike Chen” in Jira users and assigns

@Ziggy give MOBILE-789 to the mobile team lead

Ziggy will ask for clarification if the name is ambiguous