Overview
Assign or reassign existing Jira issues without opening Jira. Just mention the issue key and the person.
Basic Usage
@Ziggy assign PROJ-123 to @john
@Ziggy can you reassign BACKEND-456 to Sarah?
@Ziggy give MOBILE-789 to @mike, he's taking over
Trigger Words
How It Works
- Ziggy extracts the issue key and assignee name from your message
- For Slack mentions, Ziggy looks up the user’s email to find their Jira account
- For plain names, Ziggy searches Jira users
- The issue is assigned and Ziggy confirms the change
User Matching
Ziggy matches users in this order:
- Slack mention (
@john) - Uses the linked email to find the Jira user
- Name match - Searches Jira users by display name
Using Slack mentions is more reliable since it matches by email address.
Examples
@Ziggy assign PROJ-123 to @sarah
Assigns PROJ-123 to Sarah (matched by Slack email)
@Ziggy reassign BACKEND-456 to Mike Chen
Searches for “Mike Chen” in Jira users and assigns
@Ziggy give MOBILE-789 to the mobile team lead
Ziggy will ask for clarification if the name is ambiguous
